sportsbet Platform Privacy Notice
This page describes what we collect when you use sportsbet and how we keep that data protected. We operate across supported jurisdictions in Southeast Asia, and we take your privacy seriously. Our commitment is transparency—you should understand exactly what information we hold, who has access to it, and how we use it to run our platform and comply with local law.
sportsbet collects personal data when you register, deposit funds, place wagers on live-dealer tables or Liga 1 matches, and withdraw winnings. We also collect behavioural data—which games you view, how long you play, and which payment methods you prefer. This information helps us verify your identity, process your transactions, and provide customer support. We do not sell your data to marketers or advertising networks. Our servers and payment processors may sit outside your physical jurisdiction, but we apply consistent security standards across all locations.
Your rights as a sportsbet user include requesting access to your personal data, correcting inaccurate information, and asking us to delete your account. We respond to these requests within the timeframes set out below. If you have concerns about how we handle your data, our support team in Jakarta, Surabaya, Medan, Bandung, and Semarang can help clarify our practices.
What Data We Collect on sportsbet
We collect data in three categories: account data, transaction data, and behavioural data. Account data includes your name, email address, date of birth, phone number, and national ID number (KTP, SIM, or passport). We require this information to verify your identity and comply with anti-money-laundering regulations. We store your account password in encrypted form—we cannot decrypt it ourselves, so if you forget it, we cannot retrieve it for you. You must reset it via email.
Transaction data includes every deposit, wager, withdrawal, and bonus applied to your sportsbet account. We record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the time, and the outcome. This data helps us detect fraud, reconcile payments, and resolve disputes. We retain transaction records for at least five years to comply with financial regulations.
Behavioural data includes which live-dealer tables you visit, which Liga 1 or MotoGP markets you wager on, how long you play slots like Aviator or Fortune Tiger, and which features you use most. We collect this via cookies and session tracking. This data helps us understand how sportsbet is used, identify technical issues, and personalise your experience—for example, showing you tournaments relevant to your interests during Idul Fitri or Piala AFF seasons. We do not use this data to manipulate your decisions or pressure you into further wagering.
Our sportsbet data retention policy is clear and non-negotiable
We keep your account data as long as your account is active, plus two years after closure. Transaction records remain for five years. Cookies expire after one year unless you log back in, which resets the timer. You can delete cookies at any time via your browser settings.
How We Use and Share Your Data
We use your personal data for three core purposes: account administration, regulatory compliance, and service improvement. For administration, we use your email to send account confirmations, password resets, and withdrawal notifications. We use your phone number only to send account security alerts or two-factor authentication codes—never for marketing calls or SMS without your consent. For compliance, we share your name, ID number, and transaction history with our financial and regulatory partners as required by law in each jurisdiction where we operate. We do not need your permission to share this data because local law requires it.
For service improvement, we anonymise behavioural data and use it to analyse platform performance, track which live-dealer games are most popular, and identify bugs. Our third-party processors include payment gateways (which handle mobile banking, local payment, and bank transfers), identity verification vendors (which confirm your KTP or passport), and cloud hosting providers (which store our servers). Each processor has a contract with sportsbet that restricts how they use your data—they cannot resell it, use it for their own marketing, or combine it with data from other customers.
Your Rights and How to Exercise Them
You have the right to request a copy of all personal data we hold about you on sportsbet. Send a request to our support team via email or live chat, and we will respond within fourteen days with a downloadable file of your account data, transaction history, and profile settings. You also have the right to correct inaccurate data—if your address or phone number has changed, update it in Account Settings. If you believe our records are wrong, contact support and we will review and correct them.
You have the right to delete your account and request that we erase your personal data. We will deactivate your account immediately, but we retain transaction records and financial data for five years because law requires it. After five years, we delete this data. You can request deletion at any time; we will confirm when the process is complete. You can also request that we stop using your behavioural data for personalisation—we will honour this request, though it may limit our ability to tailor your sportsbet experience.
Cookies, Tracking, and Security on sportsbet
We use cookies to keep you logged into sportsbet, remember your language preference, and track which live-dealer tables or Liga 1 markets you view. These cookies are necessary for the platform to function. We also use analytics cookies to measure how many people visit sportsbet, which pages they view longest, and whether they encounter errors. These analytics cookies are optional—you can disable them in your browser settings without losing access to sportsbet. We do not use tracking cookies to follow you across other websites.
Our sportsbet servers encrypt all data in transit using HTTPS (indicated by the padlock in your browser address bar). Your password is hashed and salted, meaning even our team cannot read it. Deposits and withdrawals go through encrypted payment gateways. We conduct quarterly security audits and respond to any breach within 24 hours by notifying affected users. We store backups of your account data in geographically separate data centres so that if one centre fails, your account remains safe and recoverable.
We recommend that you enable two-factor authentication on your sportsbet account—this adds a second security layer by requiring a code from your phone whenever you log in from a new device. You set this up in Account Settings. We also recommend using a strong, unique password and never sharing your login credentials, even with sportsbet support staff (our team will never ask for your password). If you suspect your account has been compromised, change your password immediately and contact our support team.
This privacy notice is current as of the date shown at the foot of sportsbet.site. We may update this notice if our data practices change or if new laws apply. We will notify you of material changes via email. Your continued use of sportsbet after an update constitutes acceptance of the new terms. Questions? Contact our support team via live chat or email—we are here to help clarify how sportsbet protects your privacy.